Hire a Freelance Level 2 Network Technician
The primary responsibility of a level 2 Network Technician is to maintain the computer, voice, and equipment used to support technology in an organization. The technician is the key contact for users who need assistance in resolving technical issues. The technician may be based in one office or use remote access tools to diagnose most issues from a central location.
This position requires excellent communication skills and the need to communicate with people of all levels of technical understanding. This includes written as well as verbal communication skills. Users will rely on documentation to operate equipment maintained by the technician.
The job description of Level 2 Network Technician
This position is responsible for maximizing the availability of all network components. The technician is the point of contact for providing first and second level troubleshooting on all systems managed by the Network Operations Center (NOC). Technical requirements for the position include having detailed knowledge of different types of network and telephone equipment.
Technicians are responsible for tracking problems and resolutions using a Network Management System (NMS) program that tracks incident response. The technician may reassign tickets to the appropriate person as and when needed. They are expected to communicate causes of problems to end users and management.
The technician may be responsible for the operation of long-distance communication systems. In a remote environment, they must be able to work with people on-site to gain access to systems. The technician will create documentation on all systems they support.